Shipping Policy

Effective Date: September 9, 2026

Thank you for shopping with Kinky Wellness. This Shipping Policy applies to physical products purchased through the Kinky Wellness website.

Where We Ship

Kinky Wellness currently ships physical products to addresses within:

Canada
United States

At this time, we do not offer shipping to other countries.

Digital products are delivered electronically and are not subject to this Shipping Policy.

Shipping Costs

Kinky Wellness currently offers free standard shipping on eligible physical products to Canada and the United States, unless otherwise stated on the product page or during checkout.

Processing and Fulfillment

Kinky Wellness physical products may be made to order and fulfilled by a third-party production partner. This means your product may be created specifically after your order is placed.

Production and fulfillment times vary depending on the product, production provider, order volume, availability, holidays, and other circumstances.

Estimated shipping and delivery information will be provided where available during checkout or after your order has been processed.

Please note that production time is separate from shipping and transit time.

Estimated Delivery

Delivery times vary depending on your location, the fulfillment location, carrier, product availability, and other factors.

Any delivery date or timeframe provided at checkout or in your shipping confirmation is an estimate and not a guaranteed delivery date.

Carrier delays, weather, service disruptions, high order volumes, holidays, and other circumstances outside of our control may affect delivery times.

Tracking

When tracking information is available, it will be provided after your order has been fulfilled and shipped.

Please allow time for the carrier to update tracking information after your shipping confirmation is issued.

Multiple Shipments

Products within the same order may occasionally be fulfilled or shipped separately. As a result, you may receive more than one package for a single order.

Receiving one part of your order does not necessarily mean that the remaining items are missing.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact info@kinkywellness.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided by the customer.

Delayed or Missing Packages

If your tracking information shows that your package is delayed or your estimated delivery timeframe has passed, please allow a few additional business days for carrier delays.

If your package still has not arrived, contact us at info@kinkywellness.com with your order number so we can review the situation.

Kinky Wellness is not responsible for carrier delays or circumstances outside of our reasonable control, but we will assist with verified shipping issues whenever possible.

Damaged or Defective Products

If a physical product arrives damaged or defective, please contact us within 15 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the damaged or defective product.

For complete details, please review our Return & Refund Policy.

Contact Us

For questions regarding shipping or an existing order, please contact:

Kinky Wellness
Email: info@kinkywellness.com